Customer Testimonials | Where Your Thunder Bay Volkswagen Dealership and its VW Fans Meet in Ontario
 

 
 
 
 
 
 
Meet the Team! 

Questions? comments? or maybe advice? whatever you need, our Downtown VW team of experts are here to help!

 
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Contact VW in Thunder Bay 

General Volkswagen inquiries, comments, questions, concerns - whatever you need, we are happy to help you in Ontario!

 
Submit your request today
 
 
 
 
 
 
 
Directions to Downtown VW 

Conveniently located at 591 Central Avenue, Thunder Bay, Ontario, P7B 5R5, call Toll Free: (866) 386-9689

 
Meet Us!
 
 
 
 

See what our wonderful customers have to say about our dealership 

 

 Downtown Volkswagen Reviews on Google and Facebook | Thunder Bay, Ontario Volkswagen

 

 Maybe not ALL Volkswagen lovers are born into the brand like this cute lil' man is!  But they are introduced to world renowned German engineering from the satisifed customers who love Volkswagen's reputation for safety, reliability and quality worksmanship! (Baby Lennox's parents have purchased their 4th Volkswagen from Downtown Volkswagen!)   

 

See below for some quotes from Downtown Volkswagen's Satisfied customers!

 

 


 

 

 

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Review us on Google | Review us on Facebook

 

 


 

 

I was already sold sold sold on purchasing a new volkswagon as my daughter who already owns a volkswagon rants and raves about the excellent service she receives each and every time she visits DownTown Volkswagon here in Thunder Bay Ont. ! Boy was she right, from the very first minute we arrived we were greeted and all the staff were friendly, curious and helpful . They truly went above and beyond my expectations! Marty Hill the salesman I felt with was excellent ! He was friendly , easy to talk to and very knowledgeable. Staff also informed me should I have any questions to feel free to come back and ask and they would be glad to assist me . The staff at DownTown Volkswagon Thunder Bay gets a high five from me! Did I tell you how much I love my new Tiguan! What a fantastic ride! Good Job Volkswagon Canada! - Terrance M. 

 


 

The entire purchase experience was beyond outstanding. Everyone we worked with at Downtown VW exhibited honesty, trust and integrity and made our sizable investment in our dream vehicle a smooth and fun experience. We feel like family when buying or having our VWs serviced from Downtown VW. I highly recommend this dealer and VW products to everyone and its the only automotive retailer we consider buying from in Thunder Bay. Marty, George, Lida and Bert are all exceptional brand ambassadors for VW. There is nothing to improve upon and in fact, they are a positive case study in exceptional client service. We're loving our new Touareg. - Paul P. 

 


 

Downtown Volkswagen in Thunder Bay is the best service I have ever experienced at a car dealership. I truly feel like a valued customer and the staff is always friendly and accommodating. - Tiffany M. 

 


 

 

Great staff, very accommodating, and a pleasure to deal with. Took all the stress out of buying my first brand new car. - Tyler R. 

 

 


 

Downtown VW provide straight forward, courteous and knowledgable service. This is a far cry from most of their local competitors and really says something about the Downtown VW team as they are the only VW dealership in town (in fact within 700 km). Many of their local competitors are in the same situation, being the only dealership representative for the manufacturer. However, many of these dealerships take advantage of this fact and treat the customer with a take it or leave it attitude. This is not the case with Downtown VW. Downtown VW, in particular Lida, worked hard to get the specific car that my wife and I wanted, which was not a simple task as we were purchasing a '14 Jetta at the very end of the model year. So many thanks to Lida for not only finding the car at another dealership, but being able to have the car transferred to Downtown VW. We may have not gotten as much of a price discount as we hoped, but we did get the car that we wanted! My wife and I enjoyed the the entire process. We appreciate that we were permitted extended test drives with no sales rep present. Too often many of the other local dealers send the sales rep with you and force you on a 20 min pre-designed course. In these cases my wife and I take the test drive and upon completion, walk out of the dealership and never to return. 30K may not be a big $$ considering the price range of the VW line; however, we appreciated that Downtown VW respect that it is our hard earn dollar that we are spending and that we want to ensure that we are getting a quality product and service for $$. After the test drive the reminder of the purchase process we equally enjoyable: No pressure sales tactics, straightforward price negotiation and a concise, clear and simple bill of sale/financing contract. Also my wife would like to add the gift of flowers during the delivery of the vehicle is a unique touch. - Andrew C. 

 


 

 

Very satisfying experience. - Gordon C. 

 


 

 

This dealership exceeds my expectations every time, they even help me with my new 2015 Q7 Audi. - Ayman H. 

 


 

 

I have nothing to complain about & i let everyone know that i'm very please with Down town VW. - Gabby B. 

 


 

 

My boyfriend just purchased a Pre-Owned Passat from Downtown Volkswagen and will be picking it up today. I continuously recommend Downtown Volkswagen to anyone who is thinking about purchasing a new or pre-owned vehicle. Excellent customer service as always! - Charlene B. 

 


 

 

My car required immediate service.this was done so I could continue the use of my car.service was outstanding as usual.the associates are very friendly and knowledgeable.thank you for the wonderful service. - Judy L.

 


 

It is very difficult to provide suggestions for improvement. They think of everything. - Susan L. 

 


 

Downtown Volkswagen in Thunder Bay is the best service I have ever experienced at a car dealership. I truly feel like a valued customer and the staff is always friendly and accommodating. - Tiffany M. 

 


 

 

"I had excellent service at volkswagen thunder bay. My needs were listened to and definitely met. In no time they took my golf and i was driving home in my tiguan. This is my third vehicle with volkswagen and i cannot see myself driving any other vehicle. On top of excellent service my tank was full and i received flowers. The managers and staff definitely know how to treat their clients. Thanks again for the excellent experience." - Kristen H.

 


 

 

"We were extremely pleased with our experience. We live 5 hours away from the dealer (and any city), making it very difficult to look for vehicles on site. Once we knew what we wanted, Downtown Volkswagon did everything in their power to make it happen. Keeping us informed each step of the way. So we essentially bought the car over the phone. Upon our arrival we were met by a complete, curtios and knowledgeable staff. We would highly recommend their team (and have)."
- Sherry K.

 


 

 

"Everyone at downtown volkswagen was amazing. The service was more than what I expected. The people working with me went above and beyond to satisfy not only my needs but my wants as well. My new car is amazing, and I couldn't be happier. I couldn't of choose a better dealership to deal with. Thank you all for your amazing time and expierence we shared together." - Vicki C.

 


 

 

"I am never disappointed. The service provided at Downtown Volkswagen is consistently the best!!!" -  Susan L.

 


 

"Great service and courteous treatment, treated like part of the family. Greeted by name and acknowledged by other staff as well as the person I was dealing with. Great quality vehicle and will definitely return when looking to purchase a new vehicle." -  Lou P.

 


 

"This is my 3rd VW purchased from Downtown Volkswagen. I have always found this to be an excellent facility with dedicated sales, finance, service and office staff."  - Mike H.

 


 

"An extremely pleasant and courteous experience as always when dealing with Downtown VW." -  Doug M.


 

"My experience with the purchase of my new 2014 Jetta was beyond my expectations. I received a lovely bouquet of flowers and my husband was thrilled by the hug he received from Lida. We were treated like family - like we were given the best Christmas present ever!! Downtown VW, in my opinion, is the best Dealership in Thunder Bay."  - Christine Z.

 


 

"The entire sales team was helpful, courteous and it was a great experience. I had my many questions answered and as a previous VW owner having dealt with the management and staff at Downtown VW over the past 7 years, it was an easy decision to choose a brand new one. Every experience I've had with Downtown VW has been great. It's one of the few businesses I can walk into where I am always greeted by my first name...it's a kind of old school feel there, and for someone old fashioned, that goes a really long way with me. Plus, the product is incredible. I loved my old car (2005 Jetta wagon), but my new one is everything I hoped it would be, and more. Thank you to the staff at Downtown VW for making what could have been a stressful decision, into an awesome experience!" - Jessica O.

 


 

"Awesome customer service !"  - Cindy G.

 


 

"Have always has exceptional service when I have brought my vehicle there!" -  Salvatore V.


 

"We found Chris Baker to be very patient and professional to deal with. He carefully considered our needs and made a model suggestion that we ultimately purchased. I am confident that we will remain happy with our decision for many years. Most of us are nervous about negotiating a purchase price, but Chris made the entire process very relaxed and comfortable. Much appreciated! We would not hesitate to recommend Downtown Volkswagen and Chris Baker to anyone in the market for a new vehicle. In fact, we have already done so!" - Moira G.

 


 

"Very happy with my new Jetta. It has everything that I wanted for a vehicle. In my opinion VW's cannot be beat. I'm sure this vehicle will last me for many years and I'm confident that Downtown Volkswagon will meet all my needs if any." - Roberta K.

 


 

"The service was really awesome and the staff were considerate people." -  Wonsik J.

 


 

"The entire sales team was helpful, courteous and it was a great experience. I had my many questions answered and as a previous VW owner having dealt with the management and staff at Downtown VW over the past 7 years, it was an easy decision to choose a brand new one. Every experience I've had with Downtown VW has been great. It's one of the few businesses I can walk into where I am always greeted by my first name...it's a kind of old school feel there, and for someone old fashioned, that goes a really long way with me. Plus, the product is incredible. I loved my old car (2005 Jetta wagon), but my new one is everything I hoped it would be, and more. Thank you to the staff at Downtown VW for making what could have been a stressful decision, into an awesome experience!" - Jessica O.

 


 

"This is the third VW I have bought at Downtown VW. I have found them to be outstanding in the quality of their sales and service and have recommended Downtown VW to friends looking for new cars many times. It is a pleasure to get back to Thunder Bay so I can deal with a VW dealership with honesty, integrity and quality service again." - Elizabeth C.

 


 

"The folks over at Downtown VW in Thunder Bay are fantastic, particularly Bert, Chris Baker, Lida, and Christine. They have always been so helpful and friendly to me and my family. Keep up the great work." -  Jesse R.

 


 

"Great car great customer service!" - Deborah R.

 


 

"Great customer service, friendly staff. Have dealt with them in the past with my old Volkswagen (which I bought used privately, and they always treated me very well) their great service is what made us go there to buy our new Volkswagen." -  Nadine S.
 
 

 

"Keep doing more of the same!" - Salvatore V.

 


 

"Excellent service, keep up the good work!" - Ernie B.

 


 

"Bert Mascarin and his team of Volkswagen professionals provide the most outstanding service that I have ever encountered in the automobile industry, and I myself was a Volkswagen sales and leasing consultant at South Centre Fine Cars I'm Calgary. They continue to provide excellent service on a daily basis, and provide me with up to date service recall information for my 2012 GTI. They also inform of upcoming promotions and sales. I have personally recommend Downtown Volkswagen to several people, and this summer I brought my friend there to purchase her first Jetta! I really cannot say enough good things about Bert Mascarin and his sister Lida, everyone else at Downtown Volkswagen, from their head mechanic John to their parts manager Nicole, as well as their secretary Christine. Even their lot attendants and salesman are always courteous and professional. I will continue to service the 3 Volkswagens that I currently own there for years and years to come. As long as their doors are open I will be a customer there." - Justin S.

 


 

"My experience with downtown vw is always an outstanding one! I always feel welcome and know my buisness is appreciated and valued. I love the friendly staff, they are always happy and ready to help. I love my dealership and would go nowhere else!" -  Lisa M.

 


 

They make you feel like one of the family." -  Lori M.

 


 

"Excellent service," -  Scott T.

 


 

"The service was immediate and they made sure I was taken care of. Since I live out of town this was very important to me. They located the problem and it was fixed and ready for me very quickly. The team at Downtown Volkswagen was wonderful, as usual." - Lorraine S.

 


 

"Level of service fully meets my expectations... I feel like I am valued & can trust that Bert will do his very best for me, all the employees there are pleasant & attentive."Karen S.

 


 

“Everyone at the dealer was extremely helpful and would go out of their way to provide what I need as a customer.”Bhavna M.

 


 

“This dealership has been excellent and I would happily buy from them again. The service has been great and everyone at the dealership has bent over backward to see that our needs have been met. They are an excellent dealership.” – Lorraine G.

 


 

“All of my dealings with Downtown VW have been excellent. The knowledge of sales and shop staff has always been of high order and very professional. The experiences with Bert, Lida, Marty and George, as in the previous business with this dealer was outstanding. Considering past experiences with other dealers in Thunder Bay, they should all take instructions in customer relations from Downtown VW.” –Iain D.

 


 

“The dealer went over and beyond my expectations.” – Adam S.

 


 

“The salesperson listened to my concerns and all my requirements. He took the time to find what I needed and kept me informed of his progress. After completing the sale, I was pleased to be introduced to the service staff. The quality of the dealer was important in my choice of vehicle as I tend to keep cars for years and was looking forward to a good relationship with the dealer and the car. The car seemed much superior to others and made my decision easier.”  - Kathleen P.

 


 

 “I have enjoyed meeting Bert and yourself very much and you have both made us feel welcome and valued as new customers. We are certainly considering purchasing our next vehicle at your dealership.” – Kim H.

 


 

“People were very professional, organized and efficient. Pleasant to deal with. Explained the work to be done clearly. Extremely service oriented. Picked me up at work at promised time. Even washed and cleaned car before returning it. Best dealer I have dealt with in over 30 years.” – Stan K.

 


 

“Always great service and I always recommend them to anyone I know who is looking for a reliable vehicle which you can buy and get amazing customer service. Keep up the fantastic work and I will continue recommending Downtown Volkswagen to everyone I meet.” – Mark H.

 


 

 “I love this place. Best service. I have owned eight vehicles, two from Downtown VW and no other dealership comes close.” – Stephane T.

 


 

“In the diagnosis stage, everyone went out of their way to bring in the vehicle without any notice, provide me with a loan for an hour or so, so I could keep completing errands. Thanks to everyone for going above and beyond to keep me going.”   – Mary Lynn A.

 


 

“I look forward to dealing with Downtown VW and all of their fantastic staff.” – Kenneth V.

 


 

“We appreciated Marty’s clear, direct responses and the ease and efficiency in getting in a couple of test drives. George made the paperwork understandable and confirmed the VW incentive for cash payment which I was able to take advantage of. The quality of the dealership was implied in its clean and organized appearance and friendly staff.” – Joseph W.

 


 

 “Have always been treated very well, sales, service, etc.” – John L.

 


 

“It is my fourth vehicle purchase from Downtown VW in many years. It was an excellent experience as always and we have been proud to recommend the dealer to family and friends. I am hopeful that I will someday be able to purchase an Audi from Downtown Audi in Thunder Bay as well.” – Justin F.

 


 

“Marty was great to deal with, professional, personable, honest and treated us like we were his top priority. The special treatment from Lida when we received our car was exceptional, right from the vehicle being in the showroom to the flowers for my wife. We were both very impressed, just an outstanding display of customer service.” – Gary A.

 


 

 “I was very impressed with not only the quality of service, but the extra attention to make the purchase experience special.”  – Lydia S.

 


 

 "Over the years I have always received excellent service from this dealership". - Erhard S.

 


 

 “ The people at Downtown Volkswagen Thunder Bay know how to take care of the customer and treat you like you are someone and not just another number. We love our volks, and most of all the happy, friendly service we receive at each visit”.  - Mary Ellen T.

 


 

“This was the best car buying experience I have ever gone through. (We dealt with three other dealerships in purchasing our past vehicles) Thank you.”  - Frank F.

 


 

"I could never have dreamed of a better experience.  The salesperson and every one at Volkswagen are amazing." - Corrie S.

 


 

"The overall experience dealing with Downtown Volkswagen was exceptional….The customer service was second to none and we look forward to dealing with them  all again".   -  Miriah K.

 


 

"The greeting in service is always immediate, friendly, concerned and by name. Just when we think our service is the best, Bert and the gang at Downtown VW find a way to make it even better".  - Carolyn H.

 


 

"I had a wonderful experience in purchasing my Tiguan. I appreciate all of the help I received and I can honestly say that Volkswagen has the BEST customer service in Thunder Bay out of all other dealerships. I have highly recommended Volkswagen to many of my friends and will continue to do so. I was very happy with how I was not judged for being so young and purchasing a new vehicle. It was really nice to be treated like any other "older" adult purchasing a new vehicle. Thanks for everything :) "-  Charlene B.

 


 

"Not only did the salesperson fully explain the vehicle features and owner's manual, he also called me a few days later to ask if I had any further questions or concerns. My late partner and I have purchased only Volkswagen vehicles (Jettas and a Passat)over the past 25 years and have always received excellent service from this everyone at this dealership". - Wendy B.

 


 

"The dealership was outstanding". - Mehdi N.

 


 

"It was a great experience. I love my car and enjoy the staff. They did an exceptional job!! " - Eric O.

 


 

"The family at Downtown Volkswagen is just that, a family, and they make you feel a part of them. Everyone that we met were very courteous, likeable and professional. One huge selling feature for me was the fact that never once did anyone ask us to put money down to hold the vehicle we were interested in. We had been in the weekend prior to check the Tiguan out and it was so wonderful that there was no one pestering us later on with phone calls as to what are plans were. Our experience, awesome." - Ian B.

 


 

"Courteous and wonderful service." - Lorraine S.

 


 

"Staff are always friendly and efficient .. Never had to wait for service . Dealership is open on Saturday and they show all of the customers they are highly valued" . - Lindsey M.

 


 

"AMAZING!!!! IT IS MY SECOND PURCHASE! " Wendy L.

 


 

"My husband and I have been dealing with Downtown Volkswagen for many years. Having purchased many vehicles from this dealership we have always found the staff, management and sales people to be very friendly and knowledgeable. We feel like family when we enter the building and would not hesitate to continue dealing with this company". Nancy S.

 


 

 "Downtown VW is the best dealership around. Bert Mascarin and his staff are exceptional. Thanks  Maxine S.

 


 

"I have found my experience at Downtown Volkswagen absolutely great, this includes all the staff that I have come in contact with at the Dealership and that is my reason for buying my new GTI at this site". Olive E.

 


 

"It was nice to see customer service again. They treat you good! I have never had a bad experience at any VW dealership. Quality cars and a professional staff, this is why I only buy VW. Thanks a million!"  Michael D.

 


 

"This our 4th Volkswagen and I have recommend people that have bought from Downtown Volkswagen and they love the service, great dealership."  Gord W.

 


 

"My overall experience buying a Volkswagen was outstanding. I am extremely happy with my purchase and will definitely be looking at Downtown Volkswagen when I decide to upgrade my second vehicle. Chris and George, as far as I'm concerned, went above and beyond my expectations and were a big factor in my decision to buy a Volkswagen. Thanks for everything!"  Jason M.

 


 

"Very seldom have I encountered such friendly and knowledgeable people in the automotive business. I will certainly recommend them to others". -  Lawrence W.

 


 

"Would like to thank Chris Barker and all the staff that was involved in my purchase of my diesel Jetta all of you were very helpful considerate and friendly keep up the good work you don't see that much now a days. Thanks guys" -  Stephen P.

 


 

"Awesome customer service given that I showed up with no appointment. I am from out of town and had come in to do some shopping when my car started acting up. I really appreciated that they got me in so quickly and then fixed the problem in a timely manner, and it didn't break the bank :) " - Alyson E.

 


 

"Having owned and leased several vehicles from this dealership I am comfortable in saying that my next purchase will also be from Downtown Volkswagen. " - Jean B.

 


 

"This dealership has provided the best service experiences that I have ever received, regardless of vehicle make. Based on this continued positive treatment, it is highly likely that my future vehicle purchases and service will be with Downtown Volkswagen."  Dino P.

 


 

"Always exceptional service! Thank you." Tina B.

 


 

"Always happy with the staff and service!!"  Mark S.

 


 

"I have always found the staff at the service department very pleasant and helpful. To meet someone who always has a smile on their face is like a breath of fresh air" -  Lori M.

 


 

"All dealerships should learn from DTVW" - George S.

 


 

"It is because of the outstanding service I receive from this dealership that I continue to be a Volkswagen customer."  Helen S.

 


 

"Service is always fantastic and I trust the staff to take care of my car." - Kelly B.

 


 

"Thunder Bay Downtown Volkswagen has treated extremely well. I work on a two week on two week of schedule that doesn't leave me with too much time when I am in town to get services/ repairs preformed but they have been extremely accommodating. I have dealt with different dealerships in the past and have always felt like a number. With downtown vw they are more like family." -  Ryan M.

 


 

"Special thanks to Marty and George who made the purchase process simple and stress free! I had quite a few questions for both, and they took them all in stride and answered each one with impressionable knowledge and professionalism. I would absolutely return to Downtown VW for my next vehicle purchase!" -   Jessica L.

 


 

"This is my first experience with Volkswagen and I am extremely impressed with the dealership in Thunder Bay. I was immediately welcomed, treated with kindness and respect, and never pressured to make decisions. I LOVE my car and feel that the owners and staff of Downtown Volkswagen care about their customers".  - Joanne B.

 


 

"I like bringing my VW to downtown vw because they are very friendly and I have always received excellent service. The bill is always what was quoted". -  Jeannette M.

 


 

"As always the service was prompt, the reception friendly and efficient and the time was taken to explain what was done". - Laurie H.

 


 

"Superb as always. I know these are standard practice, but I have little different to say; this dealership is a class act, and I don't foresee having any problems with Downtown Volkswagen or the Mascarin family in the future."  - Justin F.

 


 

"To all, know the front line, Bert, Christine, Shelby - you have a great crew at work, and to work with, professionalism and fun - makes for a memorable experience, and your understanding of customers needs during, before, and after is amazing. For the techs in the back, thanks for looking after my baby even when I don't, and keep it movin' for me! :) Cheers all, looking forward to getting a new one - if I ever have time to pick it out!" - Susan T.

 


 

"Well so far the relationship with Downtown Volks has been outstanding. I have already experienced a flat tire which was handled free of charge.I'm happy with the car the folks at Downtown Volks can very highly recommended from friends and family and i'm looking forward to seeing how things go in the future." - James M.

 


 

"Everyone was very helpful and friendly, I love my Tiguan and would definately recommend VW to my friends and family". - Christina D.

 


 

"Great service, friendly and knowledgeable staff. Great courtesy driver, prompt service, and willing to book appointments on short notice. I really enjoy doing business at Downtown VW!!"  Mariette M.

 


 

"Downtown Volkswagen is a top notch facility, and very customer focused on every visit. This was my second purchase from Downtown Volkswagen,and it was because the customer service provided to me while I owned my previous VW was exceptional. With a generous gift of flowers and gift certificate for dinner for two. The management and staff at Downtown VW are professional, friendly and helpful all the time. Christine's positive attitude, and happy disposition, makes ones calls to Downtown VW a pleasure. I would and do strongly recommend Downtown VW to all my family and friends."   Kimberly L.

 


 

"I heard that you had an excellent reputation for Service before I bought my car and you have not let me down. I have been nothing but pleased with the Service I receive. Thank you. I don't think I will ever go anywhere else for service again. Keep up the great work." -  Tina B.

 


 

"We are very pleased with our service with Bert Mascarin and the rest of the staff at Downtown Volkswagen. We have never had customer service at any other dealerships like we have here! There is no comparison! Keep up the good work!!!!"  Bobby W.

 


 

"I find the people who work there very friendly and find it most pleasing that the owner/manager knows your name and greets you. Very good experience."  Diane E.

 


 

"I always get outstanding service and will only drive a volkswagen for that reason thank you" - Judy T.

 


 

"I really appreciate that the brake parts were ordered and available ahead of the service appointment: problem was diagnosed and fixed all the same day. Thank you for always "going the extra mile" for your out-of-town clients."  - Rachel E.

 


 

"Bert and his staff have a way of making you feel like a part of the VW "Family" when you visit the dealership. I always leave smiling" :)
- Jean B

 


 

"Downtown Volkswagen has the best service department I have ever dealt with, that is why we are repeat customers...plus we like the vehicles. " - Leslie L.

 


 

"The folks @ Downtown VW are amazing! Best car dealership I've experienced! They are honest and hard working and go above and beyond for me as a customer! I always recommend them to people thinking about buying a car! I will buy my next VW from them!"  - Jennifer A.

 


 

"This is the best dealership that I have ever dealt with. They have bent over backwards to make me and my family happy." - Dwayne R.

 


 

"The service at Downtown Volkswagen has been amazing, its one of the reasons I have continued to buy there over and over. The service/professionalism beats all other dealerships in Thunder bay that I have dealt with - keep up the good service. Still waiting to see some V.W trucks come in :-) " - Joanne G.

 


 

"The dealership went beyond outstanding by accommodating our after hours request. We are out of town clients." - Cheryl H.

 


 

"Keep up the great work! I came back to get a new vehicle from Downtown VW because of the way I'm treated so well and I will continue to recommend Downtown VW to anyone I know who is looking at getting a new or used vehicle." -  Mark H.

 


 

"I have always been more than happy with the way I have been treated and the excellent service I receive at Downtown VW; this is the number 1 reason why I chose to lease my 2012 Jetta this yr."  Alex M.

 


 

"Overall, my experience with Bert & his excellent team has been awesome everytime. My drop off & pick up of vehicle works around my schedule. Can't say enough good things about the service/parts team, friendly, accommodating, efficient, just a super group."  Karen P.

 


 

"This was a special warranty service call - (ref question 18) It demostrates high level of dedcation to maintaining customer base" -  Bruce H.

 


 

"As an out of town customer the dealership has allways made considerations of my schedule , In fact one time they picked up the car from long term parking at a hotel did the service required and delivered the car back to the hotel while I was on a business trip that was a true win-win ." -   Doug B.

 


 

"The Best service that I have ever had...The employees care about their customers" -Julie S.

 


 

"I do not feel that you need to contact me as my dealership is fantastic and I would not buy any other vehicle except a VW and have continually purchased VW for the last 12 years thanks" -Judy T.

 


 

"Keep up the great work! I came back to get a new vehicle from Downtown VW because of the way I'm treated so well and I will continue to recommend Downtown VW to anyone I know who is looking at getting a new or used vehicle." - Mark H.

 


 

"Awesome customer service as always! If anyone is looking to purchase a vehicle, I always recommend Downtown Volkswagen. Thank you once again for such great service:) " - Charlene B.

 


 

"I got a warranty repair while I was out of country, which is why the dealership had the car so long. They actually offered to drive it back to my house so it would be waiting for me, but my husband decided to pick it up. How great is that?" - Laure P.

 


 

"The folks @ Downtown VW are amazing! Best car dealership I've experienced! They are honest and hard working and go above and beyond for me as a customer! I always recommend them to people thinking about buying a car! I will buy my next VW from them!" - Jan A.

 


 

"Outstanding dealership! that is why I am going to purchase another VW from Downtown VW Thunder Bay." - Ken.V

 


 

"It was an extreme pleasure to deal with all of the staff at Downtown Volkswagen, throughout the entire purchase process. They are all very professional and friendly, and very quick to respond to all of our questions. The preparation of the vehicle for pickup was very impressive, as it was set up in the showroom, an added benefit for Thunder Bay, where winter weather can be unpredictable. The salesperson was very accommodating with us from start to finish, and particularly in ensuring that the vehicle we wanted was located and brought in to Thunder Bay. All in all, I am very impressed with our purchase experience and look forward to continued service throughout the ownership of our new Jetta." - Sean M.

 


 

"The Best service that I have ever had...The employees care about their customers." -  Julie S.

 


 

"Whenever I call an appt is set up and its always a simple easy process this dealership takes really good care of me and I will not drive anything but a VW thanks."  - Judy T.

 


 

"Always amazing service." -  Tina B.

 


 

"Excellent as always. Thank you." - Justin F.

 


 

"It was a pleasant surprise to have such good service and I look forward to further dealings". - Mel H.

 


 

"This is my 4th car purchased from Downtown VW. The service is second to none and that is why I keep coming back! " - Ken V.

 


 

"We are faithful VW owners. Our new Jetta is our forth VW, so far. The dealership in Thunder Bay has always been helpful and professional. Every single person who works at Downtown Volkswagen is kind and knows their customers by name. Bert even ensured that we had a loner VW while we waited for our new car to arrive. There was even a small scratch that had happened during shipping, and Bert would not let it be released to us, until it was fixed. Marty followed up with us on all of our questions and phone calls promptly. George was professional and well-prepared with all of the financial paperwork. All a fantastic reflection of the VW brand. Thank you, Downtown Volkswagen, for continuing to provide excellent service. I know it won't be our last Volkswagen! And we can't wait to use our gift certificate. If only it came with babysitting! ;)  - Tanja C.

 


 

"Everything was done to my satisfaction and would not change a thing about my VW experience. So far i am very impressed with my new car and look forward to being in the VW family for years to come". - Jordan M.

 



"Excellent customer service, every time! You're already perfect!" -  Ursula C.

 


 

This is our seventh car in as many years that we have purchased from Downtown Volkswagen. They are wonderful people, truly a part of our family as they are an integral part of our community. Dealer of the Year in our books.  Justin F.

 


 

"Extremely happy with the purchase process of my Jetta". - Benjamin P.

 


 

"I appreciate the great service we received. They truly made it an enjoyable experience and they definitely set the standard other dealers should try to follow. Thanks!" - Phil A.

 


 

"This is my 4th car purchased from Downtown VW. The service is second to none and that is why I keep coming back!" - Ken V.

 


 

"Volkswagen service in T.Bay is bar none! I always have fantastic service and thats why I keep buying at this dealership. (I am always super happy when I pick up my car and its nice and clean too -what a bonus! Thanks so much and keep up the great service" - Joanne G.

 


 

"AMAZING! Every person we spoke with was incredible. All were so friendly, welcoming and well informed. The vehicle wad purchased for our grandmother and after helping to surprise her with her new car great care, time and patience were spent showing Gramma her new car. Gramma was introduced to everyone in the dealership that day (which made her feel special) and she was told to come back anytime if she had any questions. They also offered to come to the house to show her anything she was not clear on. It is going to be a learning process for our 83 year young Gramma and each person went above and beyond in showing her everything she needs to know. She loves her new car, we love that she has a car that she is comfortable in as well as safe. We are all due for new and newer vehicles in this home and we are going Volkswagen. We cannot express how happy we are with every aspect of service we received. We spent 6weeks looking for the perfect car for Gramma. We knew what we were looking for, we had a cash budget and it was like heaven when we walked into Volkswagen. The search was over and we were finally dealing with true customer service professionals, true professionals in every regard. I could go on... Thank you Downtown Volkswagen Thunder Bay fir everything. A big thank you to everyone in each department!"  - Shawnassie L.

 


 

"This is our seventh car in as many years that we have purchased from Downtown Volkswagen. They are wonderful people, truly a part of our family as they are an integral part of our community. Dealer of the Year in our books". -  Justin F.

 


 

"My wife and I have purchased many new vehicles over the years but this is the first time either of us has dealt with Volkswagen. When we walked into the dealership we were not very serious about purchasing a new car, we were actually in the market for a new large SUV for my wife. We had driven past the Downtown Volkswagen dealership hundreds of times but never stopped in and decided we should take a look. Last spring I purchased a new Honda Civic EX-L. I hated the purchasing experience as much as I ended up regretting buying the car. After test driving a Jetta TDi and then a Passat we realized how perfect these vehicles were suited to us. It was at this point that we became more serious about buying but it was the relaxed "no pressure" attitude from Chris in sales that REALLY closed the deal. He was exceptionally helpful and informative and made our decision making process seem effortless. The next day we came in to do the paperwork with George and once again had the same informative no pressure feeling. From discussing warranties to getting windows tinted and snow tires it was light and easy (Chris actually took us next door to meet the owner of the window tint company). We scheduled to pick up our new Passat the next day around noon prior to a weekend road trip. We awoke that morning to news of an approaching winter storm and called Chris 2 hours before scheduled pick up of the car to request having the snow tires installed prior to delivery. "No problem!" Was the dealership response. CASE CLOSED!!!! That was by far the greatest new car purchasing experience we have ever had. Thank you for letting me become part of the Volkswagen Family" -  Jason C.

 


 

"When staff have taken the time to recognize you by name and face on your arrival, it is a statement of their commitment to their customers. This recognition makes you feel they really care about YOU!" - Lorraine B.

 


 

"From the initial phone call to picking up my car, every experience at Downtown Volkswagen always exceeds my expectations. Whoever I come in contact with at the dealership...Sales, service, management, owners....I am always met with a smile, hello, how can they help? They really know how to take care of their customers. From observation, everyone receives exceptional treatment!!!!  My recent experience was of course excellent. I wish I could help and provide feedback, but at Downtown Volkswagen, they have thought of everything." - Susan L.

 


 

"Downtown Volkswagen is awesome! Everyone there is the best."  - Zachery Z.

 


 

"I've never had any problems with scheduling my appt.s as Downtown Volkswagen accomodates me & my schedule. It's pretty awesome when everyone knows your name & makes you feel very welcome. Good job" -  Karen P.

 


 

"We went in to Volkswagen without an appointment because our tire was losing air. We received an appointment that day, a nail was removed from the tire and our tire was fixed that day for a reasonable price. Thank you for the exceptional service, Volkswagen!" - Jennifer E.

 


 

"Downtown VW is great. I can trust them and they are fast and reliable. compared to other places I have dealt with in Calgary, they are very friendly and actually really seem to care about their product. Courteous staff and personal service. Great dealership." -  Daniel P.

 


 

 

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