Devan and the team at Downtown Volkswagen made the experience of buying my first new vehicle a memorable one. From the first test drive, to appraising my used vehicle and making the final sale, Downtown VW was friendly, professional, and efficient. Would definitely recommend them to anyone in the market for a vehicle.

Simply the best!! This is my third lease with them and definitely not the last 🙂 amazing staff and great customer service. Keep up the good work!

Best dealership, hands down! I picked up my 2019 Tiguan Comfortline last week and I am blown away at how sleek this vehicle is. The sales team at Downtown VW really make you feel appreciated. They take the time to explain everything to you so you understand and are always ready to answer any questions you have. 2 thumbs up!

Wonderful staff always willing to help. Great cars

Great customer service. Respectful & understanding. All services are held in a timely manner & with courtesy. Lida went above and beyound to accommodate all my requests and changes. Definitely recommend this dealership.

Extremely Helpful staff. I visited plenty of different dealerships and had horrible experiences. I went to VW for advice because my girlfriend purchased her car there and they were really helpful and best of all they were not pushy at all! I literally got to test drive the vehicle I purchased 2 mins into walking in the dealership. Lida took the time and resources to find me my car and she also gave me a good price for it. George was extremely funny and helped me out with getting the lowest interest I could imagine. Zach gave me great advice on rims and some customization I can look into. Overall an amazing experience. I asked for my vehicle to be tinted and they had it done in less than a day and I picked up my car a day after I signed all my papers. The gas was full and they gave me a cool water bottle and a hat from Volkswagen. They also gave my girlfriend flowers and both of us a gift card for dinner. All in all they took care of my needs and took the time to listen to my concerns. I am definitely coming back for my next vehicle here. Trust me you will not be disappointed in this dealership. If you are looking for a vehicle take sometime to give them a call or visit the dealership. I can assure you , you will not regret it.

This place is what all car dealerships in town should strive to be like!! They go the extra mile for you everytime. I have been dealing here for the last 10 years and would not buy a vehicle anywhere else in town! Great people running a great business!!

A competent and energetic team. As a first time buyer, my experience at DTVW was excellent. Everything was transparent, and the entire team ensured I was comfortable with all the details of the purchase. Would recommend anyone to the team and products at Thunder Bay’s Downtown Volkswagen.

A couple of years ago I drove here from the GTA to buy one of the very last available 2 door golf GTi's because the team here managed to track one down for me exactly how I wanted it. The service was amazing. Constant followup with me via text message and email because they knew I was busy with work but also knew I wanted to keep close to the situation so they adapted to my schedule. Very professional. Then later when I modified my GTi to the point where it's clutch was unable to cope and I needed a performance clutch put in, I knew that it needed to come back home for the work to get done. So I loaded up the car and drove it again from the GTA to ThunderBay. Again the team here treated me and my car with professionalism and courtesy. The car runs amazing and I could not recommend and dealer any more confidently than I can with Downtown Volkswagen in ThunderBay. Thanks Devan, Bert and the whole team.

Nothing can be finer in a car dealership. Extremely well managed

Top product with top service! NO dealership in NWO can compare to Downtown VW, they are on a level all their own...