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Authorized Volkswagen Service Department

Downtown Volkswagen offers an authorized Volkswagen Service Facility. Our VW Service Department employs certified Volkswagen Service and Parts Technicians to carry out all your Volkswagen Maintenance needs. If it’s routine VW maintenance, or if you need a VW body repair facility, your local Downtown Volkswagen Service Department in Thunder Bay will be happy to be your choice for any VW maintenance or repair. Contact us to arrange your next VW service in Ontario. We only use Genuine Volkswagen OEM Parts as well, and we encourage you to check out our Volkswagen Service Specials.

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Your Local Thunder Bay, Ontario VW Dealer

Downtown Volkswagen is your local Thunder Bay, Ontario VW dealer, specializing in Volkswagens and quality used cars, trucks and SUVs for sale, lease and finance. We are your best source for current Volkswagen offers, VW service, VW parts and VW accessories. Downtown Volkswagen was established in 1997 and proudly serves Thunder Bay and the surrounding areas of Sioux Lookout, Pickle Lake and Rainy River, Kenora, Sioux Narrows, Vermilion Bay, Ear Falls, Red Lake, Fort Frances and Dryden. Check out Downtown Volkswagen for the best selection of vehicles in Thunder Bay! Whether you’re looking for a lease, financing or maybe you want to trade in your current vehicle, Downtown Volkswagen wants to help you find the vehicle best suited for your needs.

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Certified Pre-Owned Volkswagens

Downtown Volkswagen is offering great prices on our Certified Used Volkswagen inventory in Thunder Bay, so make sure you browse our Certified Pre-owned Specials. We offer premium used cars in Thunder Bay and our quality pre-owned vehicles go through a vigorous inspection process to ensure the vehicles are ready for you to enjoy. If you see a car you like, please contact us to make sure we still have it in stock, as our used inventory changes often. To enhance the used-car purchase decision, be sure to view our selection of Volkswagen Certified pre-owned used cars and the Extended Warranty programs on these pre-owned vehicles. When you reach the decision to buy a used VW vehicle or a pre-owned car/truck or SUV from Downtown Volkswagen, we will be here to help you through the buying decision.

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What our customers have to say

4.8

Great experiences on maintenance of my vehicle that wasn’t purchased at Volkswagen, but my next vehicle sure will be purchased there!!!!

Trudy Silver

Devan and the team at Downtown Volkswagen made the experience of buying my first new vehicle a memorable one. From the first test drive, to appraising my used vehicle and making the final sale, Downtown VW was friendly, professional, and efficient. Would definitely recommend them to anyone in the market for a vehicle.

James Peotto

Simply the best!! This is my third lease with them and definitely not the last 🙂 amazing staff and great customer service. Keep up the good work!

Sabrina Karpowich

Best dealership, hands down! I picked up my 2019 Tiguan Comfortline last week and I am blown away at how sleek this vehicle is. The sales team at Downtown VW really make you feel appreciated. They take the time to explain everything to you so you understand and are always ready to answer any questions you have. 2 thumbs up!

Jessica R

Wonderful staff always willing to help. Great cars

Bay 360 Photography Kelly S

Great customer service. Respectful & understanding. All services are held in a timely manner & with courtesy. Lida went above and beyound to accommodate all my requests and changes. Definitely recommend this dealership.

Valeriya Orzenko

Extremely Helpful staff. I visited plenty of different dealerships and had horrible experiences. I went to VW for advice because my girlfriend purchased her car there and they were really helpful and best of all they were not pushy at all! I literally got to test drive the vehicle I purchased 2 mins into walking in the dealership. Lida took the time and resources to find me my car and she also gave me a good price for it. George was extremely funny and helped me out with getting the lowest interest I could imagine. Zach gave me great advice on rims and some customization I can look into. Overall an amazing experience. I asked for my vehicle to be tinted and they had it done in less than a day and I picked up my car a day after I signed all my papers. The gas was full and they gave me a cool water bottle and a hat from Volkswagen. They also gave my girlfriend flowers and both of us a gift card for dinner. All in all they took care of my needs and took the time to listen to my concerns. I am definitely coming back for my next vehicle here. Trust me you will not be disappointed in this dealership. If you are looking for a vehicle take sometime to give them a call or visit the dealership. I can assure you , you will not regret it.

Shawn Jebaselvan

This place is what all car dealerships in town should strive to be like!! They go the extra mile for you everytime. I have been dealing here for the last 10 years and would not buy a vehicle anywhere else in town! Great people running a great business!!

Nathan Mercier

A competent and energetic team. As a first time buyer, my experience at DTVW was excellent. Everything was transparent, and the entire team ensured I was comfortable with all the details of the purchase. Would recommend anyone to the team and products at Thunder Bay’s Downtown Volkswagen.

Brett Caccamo

A couple of years ago I drove here from the GTA to buy one of the very last available 2 door golf GTi's because the team here managed to track one down for me exactly how I wanted it. The service was amazing. Constant followup with me via text message and email because they knew I was busy with work but also knew I wanted to keep close to the situation so they adapted to my schedule. Very professional. Then later when I modified my GTi to the point where it's clutch was unable to cope and I needed a performance clutch put in, I knew that it needed to come back home for the work to get done. So I loaded up the car and drove it again from the GTA to ThunderBay. Again the team here treated me and my car with professionalism and courtesy. The car runs amazing and I could not recommend and dealer any more confidently than I can with Downtown Volkswagen in ThunderBay. Thanks Devan, Bert and the whole team.

Peter Cimone

Nothing can be finer in a car dealership. Extremely well managed

Art Dubois

Top product with top service! NO dealership in NWO can compare to Downtown VW, they are on a level all their own...

D&M Mc

1. Legal

† Do not drive distracted when using in-vehicle connectivity and entertainment features such as App-Connect. Driver assistance features such as the rearview camera, Park Assist, Lane Assist and Adaptive Cruise Control are meant to assist the driver only. Drivers must continue to perform checks before proceeding and pay full attention to the road.

*All prices are MSRP in Canadian dollars. MSRP is the Manufacturer’s Suggested Retail Price and excludes taxes, freight and PDI ($1,885 for the Atlas and Tiguan/ $1,765 for the Passat and Arteon/ $1,685 for all other models), levies, fees, optional equipment, license, insurance, registration, and any dealer or other charges, where applicable. Environmental or related levies and taxes may vary by jurisdiction. Dealer may sell for less. European or American models may be shown. Specifications, equipment, options and prices are subject to change without notice. Although we endeavour to ensure that the information contained on the website is accurate, as errors may occur from time to time, customers should contact their local Volkswagen dealer for details. Photos for illustration purposes only. Some items, such as wheels, may be unavailable on some trim levels when vehicle is built or may not be available in Canada. Fuel consumption ratings are estimates based on Natural Resources Canada’s (NRCan) fuel consumption criteria and testing methods for 2018 model year vehicles and are provided for comparison purposes only. Please note that comparisons to seemingly similar vehicles pre-2015 model year will show discrepancies due to the difference in NRCan approved calculation methods for 2014 model year and older vehicles. Please refer to NRCan’s Fuel Consumption Guide 2018 for estimated fuel consumption figures. Actual fuel consumption will vary based on driving conditions, driver habits and the vehicle’s condition, weight carried and additional equipment. Tires are supplied and warranted by their manufacturer. Most vehicles are sold equipped with four all-season tires. For vehicles sold equipped with summer performance tires, note that appropriate all-season or winter weather tires are required for driving during cold, snowy or icy weather conditions. Please remember that the use of winter tires may be mandatory in your province or territory. Airbags are supplemental restraints only and will not deploy under all accident scenarios. Always use safety belts and seat children only in the rear seats, using restraint systems appropriate for their size and age. The navigation system depends upon signals from the GPS network and is designed to provide you with suggested routes only. Discrepancies may occur between the mapping and the actual location due to changes in street names, construction or other road system changes which are beyond the control of Volkswagen Canada. Please rely on your individual judgment in determining whether or not to follow a suggested navigation route.

Find Your Body Style1. Legal

Jetta

Passat

Arteon

Jetta GLI

Golf SportWagen

Golf Alltrack

Golf

Golf GTI

Golf R

Beetle

Beetle Convertible

Tiguan

Atlas

2013 Hyundai Elantra GL

2011 Honda Civic Sedan SE

2016 Chevrolet Cruze LT

2015 Volkswagen Jetta Sedan

2017 Volkswagen Passat Trendline+

2015 Volkswagen Golf

2015 Volkswagen Golf Trendline

2017 Volkswagen Jetta Sedan Trendline