Parts & Accessories
Everything from touch-ups to major repairs . If you can see it, we can fix it!
Since you love your Volkswagen, you know that even the smallest scratch deserves expert attention. Downtown Volkswagen can help you! From minor touch-ups or repairs to major collision reconstruction. Because we’re the only ones who love your Volkswagen as much as you do.
Know your rights.
Insist on Volkswagen Original Parts. Insurance companies constantly look for ways to minimize the cost of repairs. This means they could look for the cheapest repair facility in the case of a claim. But this could expose you to sub‑standard workmanship and low-quality parts that can ultimately harm your Volkswagen’s resale value. In fact, the use of aftermarket parts, incorrect paint procedures or faulty installations can even lead to denied warranty coverage, or issues with your lease contract. So know your rights.
Insist on Volkswagen Original service and parts. Only Volkswagen factory-trained specialists can repair your Volkswagen to factory standards using Volkswagen Original parts that protect the corrosion perforation coverage of your Volkswagen vehicle.
Did you know?
Volkswagen vehicles are backed by one of the best corrosion warranties in the industry.
Only a Volkswagen dealer can source new genuine Volkswagen Original parts, installed by factory-trained specialists with Volkswagen technical support.
Volkswagen Original parts and installation are mandatory in order to protect your vehicle’s 12-year unlimited mileage corrosion warranty (except for the Routan, which has a 5-year/100,000 km corrosion warranty).
Volkswagen Original parts also come with a full 1-year/20,000 km limited warranty covering parts and labor when installed by your Authorized Volkswagen Dealership; Downtown Volkswagen.
Any minor accident repair should not void the limited new vehicle warranty and/or the collision warranty if done properly. Downtown Volkswagen can ensure proper repair to factory standards.
Your Volkswagen warranty is valid across Canada at any of our dealers. Visit vw.ca to access our dealer locator or call Volkswagen Customer Care at 1-800-822-8987.
What to do?
In case of a scratch, bump or dent:
Call Downtown Volkswagen to make an appointment to have your vehicle repaired sooner than later. Sometimes even a small dent or a bump can break the protection barrier in your paint or leave a pocket for dirt and debris to collect and cause corrosion.
In case of a collision:
Even if it’s just a bump, stop in a well-lit place away from traffic.
Call the police and request an ambulance if needed.
Gather your driver’s license, registration and insurance to present to the police
Fill out the detachable collision report included in this brochure.
If handy, use your cell phone or a digital camera to take photos of the damage.
If your vehicle isn’t operable, call Volkswagen Roadside Assistance* at 1-800-411-6688.
Contact Roadside Assistance at 1-800-411-6688
Contact roadside assistance for towing service to your preferred Volkswagen dealer within 50 km or the nearest authorized Volkswagen dealership. This service is covered under your new vehicle warranty for the first 4 years/ 80,000 km or for an extra 2 years/ 40,000 km on Certified Pre‑owned warranties. Beyond the warranty coverage, you may request the same roadside coverage for a fee.
A little maintenance goes a long way…
Only Volkswagen Original parts are engineered specifically for your vehicle. Genuine Volkswagen parts have the same fit, finish and quality as the factory parts on your Volkswagen. No retrofitting required. No modifications needed. Just the right part for your car at the right price. German-engineered, built to last, and backed by a limited warranty of 1 year/ 20,000 km*.
The following Volkswagen Original leaflets provide useful maintenance information and tips so you can continue to enjoy your Volkswagen for years to come.
Volkswagen brakes are built to last. Like our cars.
Our batteries are dependable and reliable at nearly all temperatures. That way, your car is too.
Volkswagen absorbing shocks can handle almost anything the road throws at them.
Parts Exchange Program
The Original Exchange Parts Program is better for the environment. And your wallet.
Driving visibility needs to be consistent. So our wiper blades are, too.
Timing Belts & Chains
The timing belt keeps your Volkswagen engine as finely tuned as possible.
HVAC Pollen Filters
Whether you have allergies, or not, you’re going to appreciate clean air in your Volkswagen.
*A limited warranty of 1 year/20,000 km (whichever occurs first) applies when parts or accessories are ordered and installed after the purchase or lease of your vehicle
Looking for more information?
Contact us TOLL FREE: 1-866-386-9689
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